Down...

My cousin called me and basically told me how bad person I am (partly for good reasons). I just froze. I just had difficulties getting even one word out. Then she went mad for me saying just "mm" to everything. I just wanted to say I'm sorry and that I try my best but I couldn't get it said.

Why is it so hard to get things said as you think they should be said? Now she's angry at me and I'm feeling really down again. :(